Account manager (3)

Primary Role: Developing and sustaining solid relationships with clients while addressing and resolving client issues by being the primary point of contact for all CLIENT products.

Essential Job Functions:

• Operate as the lead point of contact for Clients and associated vendors
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet or exceed Client Operations performance objectives and customers??? expectations
• Working with Sales teams to manage project implementations ensuring that the documents and resources are in place to begin projects on-time
• Adequately track and report on implementation and existing account status
• Lead client progress meetings as well as kick-off and annual wrap-up meetings in coordination with the Sales team
• Ensures client communications and updates are accurate, professional, and timely. This also includes client documentation being shared on a standardized schedule and format; that meeting notes and commitments are recorded for both parties??? review and acceptance
• Work on reports and contracts as necessitated by project
• Resolve escalated Customer Services issues or complaints, provide corrective action plans and immediate resolutions; assist with high severity requests or issue escalations as needed
• Participate in development and presentation of programs to decrease inventory and receivables losses
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Perform key analyses of potential profit centers for recommendation to Clients; identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment; assist in researching sales opportunities
• Proactively leads the strategic Client Operations planning process that develops mutual performance objectives, financial targets, and critical milestones. Completes strategic customer Client Operations plans that are aligned with company objectives; assist company in achieving key metrics and quarterly/annual revenue targets
• Collect, analyze, and summarize Client data and trends. Forecast and track key account metrics
• Assesses, clarifies, and validates customer needs on an ongoing basis and partners with clients to ensure retention while seeking opportunities to promote expansion of services
• Ensure that client surveys are distributed, working towards ???excellent??? and ???exceeds expectations??? scores
• Contribute to a positive working environment and perform all duties as assigned to enhance the overall efforts of the organization
• Assist in training new employees
• Other duties as needed

EOE
Requirements

Required Education & Skills:

BA or BS in Business or related field or equivalent work experience, preferred.

Ability to multi-task and handle multiple clients at one time

Experience:

• Minimum 1 year of 340B and Account Management experience

Physical Requirements:

• Sitting for long periods of time
• Fine motor skills ??? repetitive hand motions via keyboard/phone
• Ability to hear, write, and speak effectively
• 20% travel, may be required