Director of Revenue Operations in Cambridge, MA at Engage Partners, Inc.

Date Posted: 8/7/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Cambridge, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/7/2020

Job Description

We are seeking a Revenue Operations leader who can combine data, systems, processes and people to drive customer efforts to new heights. You will plan and architect revenue systems across Sales, Marketing, Customer Success, and Business Development processes. This role requires an analytically-minded individual who is eager to streamline old processes, develop new ones, create structure and automation, and analyze data to map out the path to achieving goals. This position comes with significant responsibility, as the majority of work will revolve around high impact decisions made alongside the cofounders of the company and all of the department heads (Sales/Outreach, Marketing, Customer Success, Business Development, Tech/Product, Operations/Finance). In this position, you’ll have the opportunity to understand how revenue teams function, apply strategy, and formulate a data-driven path to success. If you’re passionate about business, and are looking to make an impact on the ground level of an organization that’s changing the energy industry, We are looking for you!
Responsibilities:
- Own the customer journey across all teams to allow scale, while eliminating redundancies and driving a customer- and revenue-focused mentality
- Develop and define organizational KPIs and sales funnel metrics to set goals, while managing cross-functional reporting and analytics
- Lead the sales planning process to forecast sales numbers, construct models and determine human resource needs
- Serve as the systems architect and operational owner across all revenue streams; collaborate with multiple teams to ensure that our customer acquisition and customer management/service model is efficient and effective
- Own the models for sales rep productivity, team planning, and compensation strategy, while delivering insights and recommendations to leadership based on these models and analyses
- Work across teams to increase communication, integrate systems and reduce process friction between Marketing, Outreach, Customer Success, Business Development, Software/Tech, and Operations/Finance
- Implement new sales/marketing systems, processes, and strategies, while utilizing Salesforce, Excel, SQL, HubSpot, Aircall, data analytics, and sales & marketing enablement softwares
- Study market trends in order to continually make data-driven recommendations to grow revenue; collaborate with the management team by gathering data to make decisions and support long-term goals
- Create sales enablement training programs in order to reduce ramp up time for the Outreach team
- Collaborate with the Marketing team as a marketing operations leader by developing an inbound/outbound marketing lead generation process
Qualifications:
- 7+ years of experience in sales, and/or sales or revenue operations
- Experience building out sales and marketing systems and processes
- Project management experience working across multiple teams
- Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
- Powerful analytical skills, and you love creating structure, automation, and efficiency
- Strong background with Salesforce, Excel, SQL, HubSpot, Aircall, data analytics, and sales & marketing enablement softwares
- Excellent communication and presentation skills
- B2C experience preferred, B2B experience sufficient; demonstrated ability to sell and delight customers
- Team-oriented collaborator and personable
- Extraordinary attention to detail, creative, enthusiastic, proactive, gritty
- Hungry to learn about the energy industry, clean energy, and the community solar market
- Access to a laptop is a requirement

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