Systems Analyst II, Assoc - Clinical Applications in Menomonee Falls, WI at Engage Partners, Inc.

Date Posted: 9/18/2020

Job Snapshot

Job Description

Duties: This position, with supervision, uses defined methodologies in a team environment to perform system life cycle tasks for assigned systems or applications and supporting infrastructure. These tasks include planning, system analysis, design, application building, integration, testing, maintenance, support and the completion of assigned project work. May lead small projects or initiatives. Other duties as assigned.
Position Responsibilities:
1. Completes installation, configuration, testing, maintenance, monitoring, and troubleshooting systems, infrastructure, of applications on supported platforms
2. Proactively identifies and resolves basic and more complex problems
3. Coordinates across teams for support, maintenance, and project related activities
4. Utilizes our incident and change management processes within service level agreements
5. Prepares required system documentation to aid in troubleshooting, disaster recovery practices, core initiatives, and cross-training
6. Develops, maintains and nurtures relationships with key customers
7. Participates in the on-call process and routes or escalates tickets appropriately
8. Identifies opportunities for improvement in areas of responsibility
9. Utilizes Project Management Methodologies and tools as required.
10. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
Skills: Experience Requirements:
0 - 3 years
Knowledge, Skills, and Abilities Required:
•Analytical and problem solving skills
•Ability to manage multiple tasks
•Willingness to learn and improve
•Highly motivated and ability to operate with supervision
•Ability to prioritize and execute in high-pressure situations
•Ability to communicate clearly and effectively, both written and verbal
Education: Education Requirements:
Knowledge of computing principles normally acquired through a bachelor’s degree or related work experience.

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