Lead Applications Engineer/ ServiceNow

Lead Applications Engineer/ ServiceNow
Full Time Day Shift
Remote position, but must live within 3 hours of Cincinnati, OH.

Job Overview:
Under the general supervision and direction of the IT Manager, this position performs high level technical systems analysis and programming in one or more specialized phases of applications. Also is delegated the responsibility and accountability of managing the application portion of projects from concept to completion. Prepares detailed specifications from which programs will be written. Responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. Persons in this position are responsible for program design, coding, testing, debugging and documentation. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. This position is also accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Scope includes defining and understanding specification, preparing request for proposals, and participating in system acquisition process and implementation. Serves as an example and facilitator to other team members.

This position will support ServiceNow

Job Requirements:
Bachelor's Degree in Information Systems
Other relevant fields of study
Equivalent experience accepted in lieu of degree
Flexible/adaptable learning and understanding new technologies
Proven analytical and problem-solving abilities
Ability to work both independently and in a team-oriented, collaborative environment
Execute tasks in a high-pressure environment
4-5 years experience in a related field

Job Responsibilities:

• Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability.
• Provides appropriate escalation of critical issues as necessary.
• Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department
• Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request
• Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance.

Other Job-Related Information:
On-call is expected in this position, per the Information Systems On-Call policy

Please send resumes to