Clinic Manager

Summary: The Clinic Manager position is responsible for the safe and efficient operation of their assigned clinic
This position supervises nurses and medical assistants and provides clinical consulting support to the organization's oncology clinic, and infusion sites
Their responsibilities include oversight of fiscal accountability, maintaining quality and regulatory standards, maintaining a high level of patient/family centered care and service, patient and staff satisfaction, program development, managing and developing teams
Regularly communicates with the COO and Site Lead Physician


Essential Duties and Responsibilities:

• Coaches and leads healthcare team members in the performance of patient care procedures and processes with a focus on safety and competence
  Provides coaching, counseling and discipline, as needed
• Approves and maintains timecards for direct reports
• Ensures the clinic is appropriately staffed at all times
• Delegates to and supports clinic leads in areas of responsibility
• Interviews job applicants, makes hiring recommendations, and helps coordinate new hire orientation, ensuring all necessary training is completed
• Ensures that resources, supplies, and materials are available for patient care
• Represents the organization at regular meetings such as the monthly Joint Operating Committee, Cancer Committee, Survivorship Committee and others as assigned by COO
• Assists in the development of department/division goals and works to achieve those related to the Clinic and Treatment areas
• Role models for staff incorporating organizational initiatives and adapting to changes in clinical care, research and patient safety
• Coordinates & participates in continuing education programs and in-services, national and regional professional organizations and community sponsored programs specific to Oncology and Hematology
• Maintains patient care standards and assures that patient care functions, such as assessment, treatment and documentation are completed safely and effectively and in accordance with HIPAA guidelines
• Initiates and documents appropriate interventions; evaluates and records patient/family responses within practice protocol
• Incorporates evidence-based research into clinical practice to improve patient experience
• Ensures that clinical operations follow the organization's continuity guidelines and procedures and the smooth execution of all practice nursing policies, procedures and systems
  
• Coordinates, integrates, and completes compliance reviews of new clinical SOP???s as set forth by Leadership within the organization
  
• The Clinic Manager is the primary contact for clinic improvement initiatives
  The Clinic Manager may also be the point of contact for any facility-related issues
  
• Maintains open and effective communication with all providers, employees and vendors
  
• Works collaboratively with team members, team leads and other departments
  
• Partners with the organization's healthcare team as needed to support practice initiatives and strategic objectives
  
• Performs the various duties of an Oncology nurse based on daily practice needs
  
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, personal networking and participation in professional societies
  
• Maintains clinical or site budgets and meets regularly with the COO to ensure practice compliance and alignment
  
• The Clinic Manager provides clinical support for QOPI and OMH certifications, coordination of ECPS, EHR and physicians, and is an EHR Super-User
  
• Other duties as assigned

Supervisory Responsibilities:

• The Clinic Manager position has supervisory responsibilities
  

Education and/or Experience

• Master???s Degree in Nursing preferred, Bachelor???s degree required (or attained within 2 years of role commencement)
• 5 or more years nursing experience working in an oncology setting
• Current license as a Registered Nurse in the State of Maine
• OCN Certification, or ability to obtain OCN Certification within 12 months of staring in the position
  
• Previous management, leadership and collaborative experience
• Strong business acumen and communication

Knowledge/Skills/Abilities:

• Proven knowledge of Oncology practice strategies
  
• Proven organizational, communication and interpersonal skills
  
• Proactive initiative to identify issues and recommend solutions
  Ability to handle multiple priorities
  
• High ethical standards
  Intense desire to succeed
  Ability to make tough decisions
  Change agent
  

Competencies:
Adaptable
Adapts to changes in the work environment
Manages competing demands
Accepts criticism and feedback
Changes approach or method to best fit the situation

Business Ethics
Treats people with respect
Keeps commitments
Inspires trust of others
Works with integrity and ethically
Upholds organization values

Job Knowledge
Competent in required job skills and knowledge
Exhibits ability to learn and apply new skills
Keeps abreast of current developments
Requires minimal supervision
Displays understanding of how job relates to others
Pursues continuing education
Uses resources effectively

Leadership
Exhibits confidence in self and others
Inspires respect and trust
Reacts well under pressure
Shows courage to take action
Motivates other to perform well

Managing People
Provides direction and gains compliance
Includes subordinates in planning
Takes responsibility for subordinates??? activities
Makes self available to subordinates
Provides regular performance feedback
Develops subordinates??? skills and encourages growth

Planning & Organization
Prioritizes and plans work activities
Uses time efficiently
Integrates changes smoothly
Works in an organized manner

Problem Solving
Identifies problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Resolves problems in early stages
Works well in group problem solving situations

Relationship Building
Builds rapport up, down and across the organization
Establishes collaborative relationships to achieve objectives
Seeks win-win solutions to conflicts
Develops network of professional contacts
Displays empathy and embraces diverse viewpoints

Self-Management
Regulates impact of own emotions upon others
Remains focused and energized under stress
Accepts criticism and recovers quickly from setbacks
Projects realistic self-confidence in abilities

Interaction with Patients
Listens and responds to patient needs
Respects patients??? confidentiality and privacy
Treats patients and families with compassion
Adapts communication to meet patient needs
Supports social, spiritual, and cultural needs
Manages difficult or emotional patient situations

Medical Orders
Reviews chart prior to delivering care
Completes care activity within specified time frame
Follows policies for patient care and charting
Gives care according to physician order

Safety & Infection Control
Ensures clean and safe patient environment
Practices infection control and Universal Precautions
Uses equipment and materials properly
Identifies and reports hazards
Handles hazardous and infections waste properly

Other Practice Requirements:
Stays abreast of pertinent regulatory and compliance issues and ensures adherence with all federal and state related laws and regulations
Protects all patient information and institution assets and complies with privacy and acceptable use policies


Please send resumes to