Manager, Client Programs and Events (Palo Alto, CA)

The Opportunity

We are seeking a Manager, Client Program and Events to join our Firm.
This position will be based in our Bay area, CA office (hybrid).
The Manager, Client Programs and Events is responsible for the comprehensive management and execution of in-person and virtual client events supporting the organization's West Coast offices, with a primary focus on California-based programs for Palo Alto and Los Angeles.
This includes CLE seminars, webinars, dinners, receptions and other Business Development and Marketing initiatives that support the firm???s practices and client engagement.
Additional responsibilities include budget oversight, vendor management, event logistics, post-event analysis, and maintaining compliance with firm policies and industry standards.
The Manager, Client Program and Events:

• Oversees the planning and execution of client programs and events, including large-scale client events, CLE programming and special events, in the Palo Alto and Los Angeles offices.
  

• Collaborates closely with the business development team, practice groups, and partners to ensure all events support the Firm???s strategic business development objectives and client engagement goals.
  

• Works as a collaborative member of the global client events team, supporting and contributing to events in other offices as needed to ensure a consistent and exceptional client experience across the Firm.
  

• Manages all aspects of event logistics, including venue selection, vendor management, contract negotiations, and on-site execution.
  

• Develops and proposes innovative event concepts and agendas that align with practice group priorities and firmwide business development strategies, ensuring each event supports broader firm objectives.
  

• Develops and manages event estimates and budgets to ensure cost-effective delivery.
  

• Provides strategic guidance to partners and stakeholders throughout the event planning process, ensuring alignment with business objectives and client expectations.
  

• Expected to generate new ideas and proactively identify opportunities for improvement, while following established team guidelines and best practices.
  

• Conduct comprehensive post-event analysis, including ROI measurement and stakeholder feedback, to inform continuous improvement and future event planning.
  

• Oversees Palo Alto and Los Angeles event-related data tracking and management, ensuring accurate and timely reporting of program and event-related KPIs for client reviews, annual practice reviews, and other knowledge strategy needs.
  Contributes to global event tracking and reporting.
  

• Ensures all CLE and educational programming complies with MCLE accreditation standards and advises staff on compliance requirements.
  

• Mentor and support the professional development of junior team members, fostering a collaborative and high-performing team environment.
  

• Monitor industry trends, competitor activities, and emerging event technologies to ensure the firm???s events remain innovative, competitive, and aligned with best practices.
  

• Demonstrates exception interpersonal, written, and verbal communication skills.
  

• Demonstrate effective crisis management and problem-solving skills, maintaining composure and ensuring successful outcomes when unexpected challenges arise during events.
  

Qualifications

• Knowledge of Firm operations, policies and procedures

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

• Demonstrates effective interpersonal and communication skills, both verbally and in writing

• Demonstrates close attention to detail

• Excellent analytical, troubleshooting, organizational, and planning skills

• Ability to handle multiple projects and shifting priorities

• Ability to handle sensitive matters and maintain confidentiality

• Ability to organize and prioritize work

• Ability to work well in a demanding and fast-paced environment

• Ability to work well independently as well as effectively within a team

• Ability to use discretion and exercise independent and sound judgment

• Broad and thorough knowledge of events planning functions

• Experience with database management (InterAction is a plus)

• Familiarity with legal business issues and Fortune 500 companies

• Strong writing and editing skills

• Personally handles more complex issues/duties requiring independent exercise of discretion and judgment

• Flexibility to travel

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

• Bachelor's Degree

• Minimum of seven years related experience in a law firm, professional services firm, or similar high-velocity client-service environment.
  

Benefits

The overall well-being of our team is important to us.
We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
  

• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  

• Generous paid time off.
  

• Paid leave options, including parental.
  

• In-classroom, remote, and on-demand learning and professional development opportunities.
  

• Robust well-being classes and programs.
  

• Opportunities to give back and make an impact in local communities.
  

The starting base salary for this position is expected to be within the range listed under Salary Details.
Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
This position may be eligible for a discretionary year-end bonus.

Salary Details $155,000 ??? $180,000