Epic Client Systems Administrator II (ECSA)

FTE EPIC Client Systems Administrator II

Job Description
Salary Range
$33.30 - $53.14

Summary
Under moderate direction, the EPIC Client Systems Administrator II is responsible for the implementation, configuration, maintenance, and support of Epic client systems and related infrastructure. This role ensures the reliability, performance, and security of Epic environments while partnering closely with Epic application teams, IT engineering, clinical operations, and business stakeholders. The ECSA plays a critical role in supporting upgrades, deployments, business continuity, and the overall stability of the Epic ecosystem.

Essential Functions:

1. Apply technical and analytical skills to research and resolve tickets and performs basic application build.
2. Develop strong relationships with end users.
   Work with IT staff as needed to resolve issues, address user concerns, track and perform system change requests.
3. Participates in all testing, go-live, and projects as needed and provides support during go-live events including during off-hours.
4. Follow change management procedures and requirements provided by the organization.
5. Maintain and support Epic-related hardware, including workstations, mobile devices, scanners, specialty peripherals and printers.
6. Maintain and support Epic system performance, reliability, and security across Windows, Citrix, and virtualized environments.
7. Maintain and support Epic client deployments, including Kuiper, Satellite, Hyperdrive, Rover and Remote Client.
8. Provides technical guidance to less experienced resources as needed.
9. Contributes to projects by determining tasks and priorities, assisting with discovery and scope setting sessions, and managing portions of low complexity projects.
10. Responsible for tracking and maintaining all application work including but not limited to NOVAs, standard documentation, and all other documented processes within the department and organization.
11. Communicates and collaborates all major changes through the proper channels.
    Work closely with trainers on all changes and new features to develop documentation and training strategies.
12. Identifies, evaluates, and recommends new technologies.
13. Demonstrates proficiency in assigned applications and understands interactions between system components.
14. Performs other duties as assigned.

Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications
Required:

• Associates Degree in Information Technology, Computer Science, or related field or 2 years EHR analyst experience; or 1 year EHR analyst experience plus 1 year additional relevant healthcare training and/or healthcare work experience.
• Have 3+ years experience as an EHR Application Analyst I or equivalent position; or perform at required level per manager's discretion.
• Hold a minimum of one Epic certification and be up to date with all cert requirements.
• Epic ECSA Certification (current or within 6 months of hire).
• Team oriented, strong collaborator, organized, can prioritize work with moderate supervision.
• Strong understanding of Windows Workstation, Active Directory, Citrix, and virtual desktop technologies.
• Ability to troubleshoot complex technical issues across multiple layers of infrastructure.
• Strong communication, interpersonal, troubleshooting and documentation skills.
• Ability to learn new technology quickly.
• Ability to read, analyze, and interpret technical manuals, and government regulatory guidelines.
• Ability to effectively present information, respond to questions, and educate diverse groups of people.

Desired:

• Experience supporting peripheral devices in a healthcare setting including printing, scanning, mobile devices.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly